All service delivery platforms are maintained in multiple data centers throughout the New York City metropolitan area to ensure reliability and quality of service.
Voice Services (VoIP, Digital, Analog)
RGTS offers service and support for traditional PBX platforms as well as for VoIP solutions. Service offerings are available on a per seat basis and can serve any size business, from small to large enterprise. This service offering eliminates the need for capital investment. All services are monitored by the RGTS Network Operations Center (NOC), which is available 24/7/365 to support all client needs.
Network design and implementation
Our certified engineers will work to create a network implementation strategy that fits your business and budget. Our infrastructure network design and implementation services are used to plan, design, build and integrate a network infrastructure that increases productivity and helps to achieve strategic business goals for our clients.
Our network solutions include:
- New computer setup and maintenance of PC desktop and laptop computers
- E-mail setup and maintenance
- Hardware and software installation, configuration and upgrades
- Windows File Servers
- Application Servers
- Print Servers
- Exchange Servers
- Web Servers
- SQL and Database Servers
- Terminal Servers
Network monitoring, management, and remediation
RGTS Managed Services provides remote monitoring, management, and remediation of your network issues and your voice infrastructure. We provide a client-tailored, day-to-day management and support services environment for our customers, as a strategic approach for improving operations and cutting operating expenses.
RGTS monitors virtually any device and many popular applications; tracks and trends on performance; alerts you to potential IT issues; helps you resolve them through several remediation capabilities; and provides network performance reports with clear summary data and charts as well as precise performance details.
Desktop repair services
RGTS provides a comprehensive desktop computer repair and maintenance solution. Our offering includes: diagnostics, troubleshooting, component replacement and configuration of both hardware and software. We also provide regular computer maintenance, to keep your machine running at full potential.
Metro Ethernet services
RGTS provides a carrier-grade services that utilizes a proprietary low latency, high bandwidth fiber optic infrastructure to answer the call for flexible, reliable and cost-effective broadband connectivity. By delivering end-to-end Ethernet paths, we minimize the network hops that can drive latency higher. The result – low jitter, high quality data through-put. RGTS excellence involves 24/7/365 network monitoring of all routes to every destination services. And, RGTS’s completely separate network infrastructure provides the elements of diversity and redundancy that are the foundation of a solid disaster recovery plan.
High speed internet access
RGTS offers a variety of high speed Internet connectivity solutions, such as OC3, DS3, Ethernet, T1, DSL. We can also combine any of these services into a fault tolerant system with aggregate bandwidth much higher than any single link.
- Free Space Optics (FSO)
- Wireless LANS
RGTS specializes in the build-out of certified structured wiring systems for commercial, multi-use and government buildings. We can design your structured cable system to meet the needs of tomorrow’s emerging voice and data technologies. RGTS provides complete turnkey installation services. Our technical staff are BICSI-certified and manufacturer-trained to install a wide variety of low-voltage cabling systems. RGTS installation specialties include Voice, Data, CATV, CCTV systems, and include indoor and outdoor requirements.