From New Venture to Established Company: Javelin Pharmaceuticals Succeeds with RGTS
As a startup company, the executives of Javelin Pharmaceuticals dedicated all their attention to building a successful business. Which is why they looked to RGTS for effortless, worry-free communications services.
But their rapid success created a new issue – they had outgrown their Rockefeller Center offices and needed to move to larger quarters. Finding new space was one thing – but outfitting it with the right technology required a whole new level of sophistication. Fortunately, Javelin didn’t have to look far. RGTS, Javelin’s telecom, internet and data services provider at Rockefeller Center, created a technology relocation plan and seamlessly executed it. Through a careful consultation process, RGTS planned and configured the phone sets, extension numbers, and services at the new location; established a secure, reliable broadband communications link; installed, tested and verified the new systems; and provided ongoing monitoring and management from the RGTS Network Operations Center.
“Running clinical trials means we can’t be without truly reliable communications services. So this move had us worried about what might happen if we couldn’t hit the ground running,” said June Gregg, Javelin Pharmaceuticals’ Manager of Corporate Communications. “But RGTS just made the transition to a different location extremely easy and have continued to do so as we’ve moved further and further away from Rockefeller Center.”
From a Single Office to Dual Locations
Subsequently, Javelin established a second office in Cambridge and transferred its headquarters there, as many of its officers and directors are established in the Boston area. Javelin chose RGTS to provide telephone, data, and Internet access services for its Cambridge office, and to integrate those services with its New York operations. During another Javelin expansion move in New York City, RGTS had integrated a new Voice-over-Internet Protocol (“VoIP”) to deliver and manage advanced communications services over the same broadband links that carry Javelin's data, and Internet access traffic. That configuration now provided a powerful, versatile platform to integrate communications with the new Cambridge office.
At both locations, Javelin employees quickly became accustomed to dialing just an internal extension to reach any colleague at either location, with indistinguishable speed and sound quality. And with a secure point-to-point resource linking the offices, Javelin employees enjoy integrated voice service and data file sharing as well as video conferencing, e-mail, and high-speed Internet access.
Leave it to the IT Experts
“Phones are mission critical in this business, and with RGTS, I feel confident. I don’t have to be an IT expert – I know I can tell them what we need, and they will figure it out and explain to me how we go about it,” said June Gregg. “It just comes down to great, responsive customer service – from the account managers down to the technicians, they are ready to help 24 hours a day.”
