- Match each incoming call automatically, immediately, to the most capable agent available.
- Empower your agents, wherever they are, with crucial customer profile and historical data displays to assist each customer intelligently, effectively.
- Unify voice with email to serve customers and prospects via their preferred method of communication.
- Draw seamlessly from agents working at home and across continents.
- Support your agents with integrated capabilities to connect with experts as needed, so customer inquiries are satisfied on the spot.
- Manage Call Center operations globally, while viewing and responding to crucial realtime and historical operations data.
- Analyze historical and realtime reporting data so you can quickly adapt your contact center to changing business needs.