Join Our Mailing List

First Name *
Last Name *
Email Address *
Company *


Password Reset Requests To RGTS Require Authorization

Posted September 18, 2016 | Security

To continue providing clients with the most secure, reliable services, RGTS has modified its password reset policy for voicemail, email, PC/network, and VPN access.

Beginning October 1, 2016, any request to RGTS to change or reset an access password must be submitted by an authorized representative within the client organization. If a client company has office locations or employees working in multiple time zones, RGTS recommends authorizing at least one representative in each time zone.

Although at times this policy might be a minor inconvenience, it is designed to help provide the best security for your company’s online data.

To submit contact information for authorized client representatives, or should you have any questions or concerns, please call your account representative or call RGTS at 212-282-2222.

Password Security Tips:

1. Never give your username or password to anyone.

2. Do not use names of family members, your street address, home or cell phone numbers, company names or abbreviations, or any personal information in your password. Although doing so may make it easier for you to remember, it also makes it easier for hackers to figure out your password and break into your account.

3. Avoid writing down your passwords. If you must, keep them in a safe place away from your computer and keyboard.

4. Avoid using the “Remember Password" feature of web browsers and other applications. Though convenient, such features pose a significant security threat if an unauthorized person gains physical or online access to your PC.

5. If you think your password has been compromised, notify a manager immediately and contact RGTS to disable the account temporarily while an investigation is conducted.

More on Password Security Best Practices

To learn more about how Password Security Best Practices can benefit your particular organization, call your RGTS Client Advocate or 212-282-2222 (toll-free: 800-699-9199).


Topics: Security

Recent Articles

ConvergeOne Announces Planned Strategic Acquisition Of New York-Based RGTS
Posted Apr 18, 2017 | by Anonymous
Clearlake Capital-Backed ConvergeOne Expands Capabilities and Services in the Northeastern United StatesNEWS PROVIDED BYConvergeOne Read More
RGTS Enhances Service Reliability And Trouble-Reporting Routes
Posted Sep 19, 2016
First Actions in Continuing Review of All Systems and ProceduresThis summer Rockefeller Group Technology Solutions, Inc., launched an extensive ... Read More
Mobile Access to Company Data:  Great Opportunity With Great Risk. How to Win? Command BOTH!
Posted Jun 13, 2016
Duo Security From RGTS Delivers Two-Factor Authentication: Easy to Use; Much Stronger than Passwords Alone  ... Read More
Unified ROCKMessaging —  Leverage Your Power  From Any Location, From Any Device
Posted Jun 13, 2016
Optional Transcription Service Converts Voice Messages to Text and Text Messages to Voice Are you getting the most from your unified ROCKMessaging ... Read More
Clients Explain Why RGTS’s Exceptional Service Is So Crucial
Posted Feb 22, 2016
What is it about Rockefeller Group Technology Solutions’ customer service? Why is it so crucial? For more than three decades, RGTS has stayed ... Read More