Connections

RGTS Launches New Website
Puts Powerful Technology Gains In Easy Reach

July 14, 2014

Think fast: Could you explain to your CFO the technology and cost advantages for each of the following 10 topics — in 75 plain-English words or fewer for each?

1. Voice over Internet Protocol
2. 
Cloud Computing
3. 
Hosted PBX
4. 
MPLS Voice and Virtual Private Networking
5. 
Wireless LAN
6. 
Unified Messaging
7. 
Free-Space Optics
8. 
Presence
9. 
Remote Office IP Phone
10. SIP Trunking

The answers to these 10 topics are easy to find at the new rgts.com website launched by Rockefeller Group Technology Solutions.

The new website also offers diverse practical resources and clear, plain-English descriptions of some 50 business communications solutions and services, including:

The performance benefits, sophisticated technology, and cost benefits are detailed in simple text that doesn’t require specialized IT technical training to understand. Arcane technology terms and acronyms are absent, as are tedious, unhelpful marketing buzz phrases.

Even if you’re a seasoned telecom and IT professional who’s well-versed and fully up to date on all 10 topics, you might still discover valuable resources. Notably, there is the flexibility of virtually all RGTS solutions and services. You can get the solutions you need tailored the way you want them. RGTS is definitely not another take-it-or-leave-it provider of high-volume commodity-package services.

“We worked to make our new website reflect the way we approach our clients and our business,” said John Tarduno, president and CEO of RGTS. “We aim for a very high level of helpful, responsive service and support that our clients value. Our exceptional 30-year record of stability and growth — in what has been a volatile industry and era — indicates that our longstanding client-centered focus has worked well.”
 

Practical Online Resources and Guides, Plus Technology Solutions

A diverse range of practical resources within the new website helps clients better understand and take command of their business’s communications technology. Two examples:

Relocation Checklist offers numerous tips and planning considerations to assure a successful, low-stress office relocation. It starts from 4 to 12 months in advance of the move, and progresses steadily toward moving day and the days that follow.

For commercial real estate landlords and office-building managers, RGTS offers a specialized collection of resources. These include a Building Access Agreement Q&A that explains the typical terms and considerations under which telecom and technology service providers can access a building to serve individual tenant customers.

“Our new website covers a lot of communications technology ground, and much of that is inherently complex,” said Jonathan Yeh, RGTS Systems Consultant. “The technology evolves continuously; new, unfamiliar concepts and terms arise constantly. So we placed our top priority on the clarity of our content and site navigation. If clients and other visitors find our site helpful and easy to digest, then we will have succeeded.”
 

10 Crucial Opportunities for Technology Gains

1. Voice over Internet Protocol

Businesses gain via three separate but complementary paths:

  • Convergence and leverage of VoIP service with computer applications, mobile apps, Web-based services, database applications, and Cloud Computing
  • Easy, seamless integration of VoIP service among remote office locations, traveling staff, and telecommuting staff
  • Ready access to thousands of new applications and productivity tools based on non-proprietary IP standards.

Learn more at rgts.com/solutions/voice/voip-service/

2. Cloud Computing

The RGTS Cloud Computing environment delivers a better, more secure, and more nimble alternative to the familiar distribution of applications, files, databases, and security protections, which are often scattered piecemeal among employees’ individual desktop PCs, laptops, tablets, and smartphones. Your company’s data and applications remain protected. Secure access is always available to authorized users and devices anywhere in the world where there’s an Internet connection, giving employees valuable new flexibility.

Learn more at rgts.com/solutions/cloud-computing/virtual-environment/

3. Hosted PBX

Businesses accustomed to the sophisticated features and convenience of PBX (Private Branch Exchange) voice and data service can leverage a new order of performance, cost efficiency, failure resilience, and disaster recovery through RGTS’s Hosted PBX solutions.

Learn more at rgts.com/solutions/voice/hosted-pbx/

4. MPLS Voice and Virtual Private Networking
Discover at rgts.com/solutions/broadband-transport/mpls/

5. Wireless LAN
Discover at rgts.com/solutions/wireless/wireless-lan/

6. Unified Messaging
Discover at rgts.com/solutions/unified-communications/unified-messaging/

7. Free-Space Optics
Discover at rgts.com/solutions/wireless/free-space-optics/

8. Presence
Discover at rgts.com/solutions/unified-communications/presence/

9. Remote Office IP Phone
Discover at rgts.com/solutions/mobility/remote-office-phone-rop/

10. SIP Trunking
Discover at rgts.com/solutions/voice/sip-trunking/

Thank you for visiting RGTS’s new website. We hope you find it informative and useful.  We welcome any suggestions you may have. Please email them to csc@rgts.com.


 

Healthcare Technology Trends for 2013

August 10, 2013

As Hospital Mergers and Budget Cuts Spread, RGTS Provides Exceptional Opportunities to Enhance Communications Services, Increase Performance and Reduce Costs.


For hospital technology professionals, it’s an exceptionally challenging time to manage communications and IT infrastructure. Extensive new regulation, tighter budgets, and frequent organization mergers all converge to create tremendous new pressures.

Despite such constraints and pressures, chief technology officers must still keep their organizations current and competitive. They must be able to support new technology and applications, including secure, anywhere access to electronic medical records, patients’ personal health records, and ePrescribing, as well as to mHealth and machine-to-machine solutions, BYOD initiatives and cloud computing.

Because of healthcare’s many constraints, the industry lags behind in the adoption of web, cloud, and mobile solutions, relying primarily on server based systems that other industries have long eliminated. Although businesses and individuals everywhere can work, bank, and communicate wirelessly from any corner of the globe, it’s still rare when a doctor can send a patient’s chart to another doctor across town in a secure wireless environment.

Fortunately in 2013 there are also many opportunities to lower technology costs, raise performance, and increase services to improve patient care.

Taming Complex Challenges, Harnessing Opportunity

A hospital can achieve significant gains through a comprehensive redesign of its entire legacy communications system, or through a specific, narrow technology improvement project. The ultimate success of a given effort will depend on the expertise, independence, and care rendered by the professionals undertaking it. An example, outlined ahead, comes from the experience that New York City’s Bronx-Lebanon Hospital Center has had with Rockefeller Group Technology Solutions (RGTS).

In the first decade following the 1984 breakup of AT&T, hospitals and healthcare organizations routinely achieved major cost and performance benefits by installing and maintaining their own private branch exchange (PBX) telephone switching systems.

But since the mid-1990s, communications systems everywhere have grown far richer and more complex with the creation and universal adaptation of the Word Wide Web and Internet email; wireless cell phones and then smartphones and tablets; high-bandwidth, fiber optic transport lines from multiple carriers; Internet Protocol and Voice over IP; and open non-proprietary technology standards.



As an independent communications service provider or CLEC (Competitive Local Exchange Carrier) formed in 1984, RGTS has extensive long-term experience designing, building, and managing communications networks based on equipment from virtually all the major manufacturers. RGTS also has extensive experience with technology systems built around non-proprietary open standards, such as its VoIP services, and widespread expertise in multisite integration, colocation, cable infrastructure, managed services, and secure cloud solutions.

RGTS’s engineers know intimately the strengths and limitations of these systems, and their evolution over time. They are also vendor agnostic, possessing the independence and freedom to evaluate the relative merits of new technologies, equipment, and integration solutions, regardless of manufacturer or carrier.

A Bronx-Lebanon Tale: Dramatic Cost Reductions & Performance Gains

RGTS designed and installed an advanced comprehensive voice and MPLS communications network in late 2012 to replace the aging phone equipment of Bronx-Lebanon Hospital Center, one of New York City’s largest outpatient hospitals. Bronx-Lebanon has 972 hospital beds, more than 4,000 employees, two primary locations, and 19 remote facilities in the Bronx.

Bronx-Lebanon determined that among the respondents to its request for proposals, RGTS offered the best solution and the highest level of service at the lowest cost.

“There were a number of service providers that were qualified and willing to pursue the challenge of upgrading our system,” said Sharon Thompson, Telecom Director at Bronx-Lebanon. “We chose RGTS because of their expertise in our technical requirements and our service expectations, specifically the ability to design a single system that integrates all of our 21 locations.”

For this large project with multiple locations, RGTS designed an advanced Multiprotocol Label Switching (MPLS) infrastructure carefully tailored to meet each of Bronx-Lebanon’s performance and cost requirements. MPLS is a highly scalable technology that creates end-to-end circuits across any type of transport medium, using any protocol. RGTS will provide ongoing monitoring and servicing of the new system for the next 10 years.

“The system RGTS installed for us provides a new generation of performance and fault tolerant reliability, which is critical for acute care facilities,” said Ms. Thompson. “We have a technology infrastructure in place that will not only allow our doctors, nurses and administrative staff to work more efficiently, but will allow them to provide our patients with an even higher-quality level of service.”



Bronx-Lebanon’s communications needs could have been approached in a variety of ways. RGTS’s client solution approach is in marked contrast to those offered by product specific manufacturers, carriers, and service providers. The RGTS approach was to first analyze Bronx-Lebanon’s specific requirements, priorities, and operating circumstances, and then design a multisite network solution tailored to achieve all short and long term goals across the client’s healthcare system. RGTS provides a tailored, flexible solution – encompassing services, management, and maintenance – that can grow with the client’s needs.

Healthcare Communications Expertise at RGTS

Although enterprises across all industries benefit from RGTS’s client focused approach, hospitals in particular gain from the extensive expertise RGTS has accumulated in co-locations, multisite integration, and enterprise-wide security.

Several senior RGTS executives share more than 60 years of experience in healthcare communications and information technology. That experience includes HIPAA-compliant mobile platforms and mHealth applications, more than 20 years in healthcare account management with leading ILEC service carriers, and solution development with multiple technology companies serving the healthcare markets. RGTS is also a gold member of HIMSS, the Healthcare Management Information Systems Society.

Pressures & Opportunities to Reduce Costs

With so much merger and acquisition activity today, hospital CIOs face increasing responsibility to manage legacy technology, lower costs, and improve support for patient services.

Usually there are many places within a hospital’s technology infrastructure where costs and performance can be improved. Some improvements are easier to achieve than others. Because of its specialized expertise, RGTS can help hospitals and healthcare organizations identify and seize the best improvement opportunities available in their particular circumstances.

One approach to help ensure cost efficiency is to audit a healthcare organization’s carrier services every three years. Because an organization’s service usage and requirements change over time and technology evolves continuously, a periodic service audit will often identify major gains to be realized.

Another cost reduction approach is managed services, which RGTS provides in widely varying forms. Each form is tailored to the specific preferences of the individual client.

By opting to lease new equipment from RGTS rather than buy it, a healthcare organization can avoid large upfront capital outlays in favor of steady, predictable service costs over time.

Solutions Tailored for the Each Organization

Through its independent, customer-centered approach, RGTS examines all the approaches outlined above to recommend the solutions best suited to the individual customer. RGTS is one of the few technology companies today that still provides the exceptional “white-glove” level of customer service – which many major carriers have abandoned in favor of high volume, product specific sales.

To learn more about RGTS and its services for healthcare organizations, visit rgts.com/healthcare or contact Bruce Corbin, at 212.282.2200 or sales@rgts.com.

 

Short-Term IT Tech Staff Available From RGTS

August 9, 2013

For Even Greater Flexibility, Now You Can Roll Over Unused Monthly Hours.


When IT workloads pile up and there’s a need for additional technology support, many companies rely on the Technical Staff Augmentation Service available from Rockefeller Group Technology Solutions. 

RGTS technicians and engineers come on site and assist with network planning, messaging, security, disaster recovery planning, new office PC set-ups, software updates, and hardware upgrades.

Service terms are flexible – on monthly, hourly, project, or service-minimum bases – making it easy for clients to get well-qualified technical help they’re confident of, on service terms tailored to their particular needs. 

A new policy enhancement makes this service even more flexible and attractive: Now companies that have monthly service agreements can roll over any unused service hours they have from one month to the next. They can continue rolling over any unused hours right up to the end of the calendar year.

“We added the rollover feature to help clients who have a good sense of the technical staff help they’ll need from us, but don’t have control over precisely when they’ll need the help,” said Ted Thompson, senior manager of Client Support.

The depth of RGTS’s technical expertise, its 29-year track record of customer satisfaction, and its service flexibility combine to give clients an exceptionally high comfort level when they need additional IT support.

In one example, a major real-estate developer and manager unrelated to The Rockefeller Group now calls on RGTS to perform complete office PC configurations whenever it opens or relocates a property management office in New York City. The PC configurations include networking and application software installations, printers, Internet access, secure VPN links, and e-mail accounts.

“For most companies, IT tasks such as these come not in steady streams, but in large, irregular waves,” said Mr. Thompson. “They’re important, technically demanding tasks, but they’re also disruptive to the normal technology management and planning workload an IT department ordinarily handles. So a company’s best solution is usually to try to find qualified temporary IT assistance. RGTS is exceptionally well situated to provide that IT assistance in New York City and across the country.”

Many of the companies calling for RGTS’s Technical Staff Augmentation service are longtime clients who know firsthand RGTS’s commitment to their satisfaction.

To learn more about RGTS 's Technical Staff Augmentation service, call 212-282-2200.

 

Cloud Computing From RGTS

March 13, 2013

A New Operating Model To Cut IT Costs, Tighten Security, and Unleash New Possibilities


If you’ve wondered about the possibilities of cloud computing for your company, the prospects are now bright and clear: Rockefeller Group Technology Solutions has developed a solid, robust – and private – cloud computing solution for its clients. The March 2013 launch of this new service follows an extensive testing period to confirm the level of performance, reliability, and security RGTS clients expect.

Cloud computing marks one of those rare departures from the familiar realm of technology improvement, where components like computer processors, memory chips, and hard drives become faster, bigger, and cheaper, but remain fundamentally the same.

Cloud computing, by contrast, is an entirely new and different way of operating. It liberates a company from geographic anchors, capital outlays, and numerous operating expenses associated with computers and data files.

What Is Cloud Computing?

Instead of continuing to buy, build, protect, maintain, and upgrade an IT infrastructure of network servers to meet your company’s current and anticipated needs, you buy only the end result – reliable, secure storage and access for computer files and applications. You use RGTS’s infrastructure instead, and you access it over secure Internet connections from the office, from home, or from anywhere the Internet can be reached. 

Cloud Computing is akin to buying supplied electricity and paying only for the power you actually use, without having to generate anything. You don't have to build, operate, or safeguard your own power plant or power grid. 

If suddenly your company needs 10 times the data storage or throughput capacity, it’s there waiting for you; it’s nothing you have to provide for, budget, or worry about. If suddenly your company needs to scale back, there’s no capital investment to be discarded.

Enterprises-Level Performance from RGTS

By using RGTS’s carrier-grade infrastructure, which is monitored around the clock by RGTS’s engineering staff, clients will be able to achieve a level of computing access, security, and disaster resilience that is ordinarily limited to very large enterprises with extensive IT departments. The servers in RGTS’s New York colocation center have realtime backups in a remote data center 200 miles away on a separate power grid. This assures protected storage and uninterrupted, secure access over the Internet even during a disaster. 

RGTS applies its high-bandwidth transport infrastructure to provide clients with dedicated connections to its private cloud. This yields performance superior to public cloud services, such as those from Amazon or Savis, where customers must use public Internet paths to connect to their files and applications.

People working offsite can use personal computers or smartphones to connect to their applications through a secure virtual private network (VPN) from anywhere in the world.

For its cloud computing solution, RGTS provides clients with the same high level of service, expert guidance, and support that set all RGTS services apart.

Why Choose RGTS?

This expertise and support from RGTS is especially helpful for small- and medium-size businesses with limited IT staff and resources. RGTS minimizes the set-up and management complexities, putting sophisticated, tailored cloud computing in easy reach.

Cost-Cutting Efficiency of the Cloud

Companies typically use only a small portion of their IT infrastructure’s capacities, which are usually designed to meet peak-demand levels and to anticipate future needs. The inevitable upshot is inefficient underuse of the IT capital, staff time, electricity, and cooling expended. By moving to cloud computing, companies can achieve greater economies of scale and cut costs significantly because all expenses are applied far more efficiently.

Cutting costs, improving reliability, and tightening security are good reasons to switch to cloud computing. But they remain in the familiar realm of same-only-better business operations.

The Biggest Dividend: A New Realm of Possibilities

The big departure to a new realm and biggest dividend cloud computing offers is the radical way it changes and simplifies a company’s operations. It opens up whole new possibilities for running your business.

Consider for example: How expensive, time-consuming, and difficult is it under current practices to open a regional office? And how much cheaper, quicker, and easier would it be if IT infrastructure were eliminated entirely from the equation? Cloud computing could shift the tipping point from “No, we can’t afford it” to “Yes we can.” 

Better still, if IT infrastructure needn’t be factored into the equation, then is opening a new regional office simply a yes-or-no decision? Would it be possible and more desirable, instead, to set up new regional operations in a short-term furnished business center and see how well the new region fares? In addition to shifting the tipping point of many yes-or-no business decisions, cloud computing can also yield new flexibility, opening new avenues that never existed previously.

If you’re pondering who gets the new office once the old server closet is cleared out, how much the monthly electric and cooling bills might drop, or how next year’s equipment budget might be trimmed, then you’re thinking in the same-only-better realm. That’s fine. But a new realm, new operating possibilities, and bigger dividends will surely follow as well.

To learn more about RGTS’s Cloud Computing offering, call your account representative or call RGTS at 212-282-2200.

 

RGTS Completes Major Technology Infrastructure Project for Bronx Lebanon Hospital Center

March 5, 2013


Rockefeller Group Technology Solutions (RGTS), a division of Rockefeller Group International, Inc. (The Rockefeller Group), has completed a major telecommunications infrastructure project for Bronx Lebanon Hospital Center (BLHC). The project was undertaken to replace Bronx Lebanon’s aging phone system and to improve upon the hospital’s already outstanding overall health service performance.

“Bronx Lebanon proactively sought to improve its technology infrastructure with a system in place that had high reliability with failure-tolerant architecture and uninterruptable power,” said John T. Tarduno, President and CEO of RGTS. “We were able to draw on our more than thirty years of experience to design and implement a new state-of-the-art infrastructure that meets the needs of one of New York City’s largest outpatient hospitals.”

RGTS responded to a request for proposal from the hospital and was able to offer the best solution and the highest level of service at the lowest cost.

“There were a number of service providers that were qualified and willing to pursue the challenge of upgrading our system,” said Sharon Thompson of BLHC. “We chose RGTS because of their expertise in our technical requirements and our service expectations, specifically the ability to design a single system that integrates all of our 21 locations.”

RGTS worked with BLHC for more than 7 months, including planning and execution of the largest assignment in RGTS’ history. The transition to state-of-the-art RGTS supported systems from the hospital’s existing infrastructure took a large team to ensure that the hospital network systems would be up and running 24 hours a day, seven days a week. The physical transfer to the new system is a complex process for such a large client. BLHC employs more than 4,000 employees and has 972 hospital beds. There is also a Central Registration Division in Yonkers, NY that needed to be integrated into the system.

Because of the size of the project, RGTS designed an advanced Multiprotocol Label Switching (MPLS) infrastructure. The MPLS is a mechanism in high-performance telecommunications networks that directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table. The system was carefully tailored to meet each of Bronx-Lebanon’s performance and cost requirements.

“The system RGTS installed for us provides a new generation of performance and fault-tolerant reliability which is critical for acute care facilities,” said Sharon Thompson of BLHC. “We have a technology infrastructure in place that will not only allow our doctors, nurses and administrative staff to work more efficiently, but will allow them to provide our patients with an even higher-quality level of service.”

RGTS will provide ongoing monitoring and servicing of the new system for next 10 years.


About Bronx Lebanon Health Care System

For more than 100 years, Bronx-Lebanon Hospital Center has provided quality and compassionate health care to those in need, regardless of their ability to pay. Today, Bronx-Lebanon is the largest voluntary, not-for-profit health care system serving the South and Central Bronx, with 972 beds at 2 major hospital divisions; a major psychiatric facility; two specialized long term care facilities; and an extensive “BronxCare” Network of medical practices, including the Dr. Martin Luther King, Jr. Health Center.

To learn more about RGTS and its services for healthcare organizations, visit rgts.com/healthcare or contact Bruce Corbin at 212-282-2200 or sales@rgts.com.

 

2012 Year in Review

December 21, 2012

From John Tarduno
President & CEO
Rockefeller Group Technology Solutions, Inc.


2012 has been another good service year for RGTS’s clients. Our services benefitted from new innovations and investments brought online in recent times, as we continue developing and testing new things in our pipeline for future release.

Demonstrating Our Best in 2012

Early in September, RGTS applied the best of its strengths — tailored service, sophisticated technology, and value — when we cut over a large new voice service for The Bronx-Lebanon Hospital Centers. The new service, encompassing more than 5000 lines at 21 locations in the Bronx and nearby Yonkers, has yielded a new order of system performance and reliability, and a new of level service, while substantially reducing costs.

In the days and weeks following Hurricane Sandy, RGTS applied its specialized installations and years of expertise to help a variety of businesses recover from the disaster. RGTS rapidly provided new communication services for companies that were displaced from lower Manhattan and relocated temporarily in Rockefeller Center. While some RGTS clients in lower Manhattan were displaced, they were relieved that their communication services were uninterrupted and their data well protected. 

Early in 2011, RGTS welcomed clients to take advantage of the new hardened facility that it established on a separate power grid in Boston. To achieve the enhanced disaster resilience that a separate power grid affords, RGTS relocated the backup and continuity systems for its own operations 200 miles away from the greater New York region.

 

RGTS’s Carrier-Grade Monitoring Protection for Your Computer Network

July 12, 2012

Major Cost Savings and Performance Gains Over In-House Network Monitoring
– Monitors all network devices, many applications
– Emails alerts to potential problems, provides remedies
– Installs software security patches and updates
– Provides clear network performance reports


If your business can’t operate without a reliable computer network, then you have two options to keep it safe and running:


1. Sustain the staff, tools, and continuous updating necessary to monitor and manage your network in-house.
2. Use a service provider that has the expert staff, tools, and operations necessary to monitor and safeguard your network remotely.

The first option often suffices for a small network with a single server, only a handful of personal computers, and at least one technically proficient caretaker on staff. But as a network expands with more users, components, applications, and critical business functions, the in-house model often falters. The risks increase for slowdowns, failures, and security breaches. The adverse business impact increases as well.

If you use Rockefeller Group Technology Solutions’ Managed Network Monitoring service, then your company’s computer network will be protected by the same carrier-grade Network Operations Center staff and systems that protect RGTS’s own technology systems. The cost for this service is substantially less than what most companies would incur for considerably less robust in-house monitoring protection.

If you’re in Manhattan and currently have RGTS service, then you’ll have the comfort and assurance of network protection from a familiar, trusted service provider in your immediate vicinity.

For small- and medium-size businesses with multiple servers and dozens or hundreds of end users, the annual costs can exceed several hundred thousand dollars to sustain the staff, tools, training, and upgrading that effective network management requires, especially when a company and its users expect network availability around the clock.

RGTS’s organized, disciplined approach to network management assures the sophisticated up-to-date tools and expertise necessary to quickly, accurately diagnose and fix problems as they arise. 

Equally crucial is the disciplined, continuous monitoring of a network’s myriad components, their discrete performance thresholds, and the current status of their software. With continuous monitoring, a developing problem — such as a server’s hard disc loaded beyond its set threshold — is identified and remedied before that server exhibits trouble symptoms to any users, and before it overloads and brings the broader network to a crawl or a crash.

The monitoring service will also identify under-used and minimally used network resources and components. Once identified, such components can be reconfigured and redeployed, thereby averting or delaying the cost of an equipment expansion elsewhere within the network.

For large companies with formidable IT staffs, RGTS’s monitoring service frees the IT staff for strategic planning, user support, and other duties. 

 

"Once the service has been configured for a client's network, most of the activity is automated – the monitoring, the performance reports, the alarm emails,"

Nicholas D'Attilo, RGTS's Network Operations Center Manager 

 

Network Monitoring Service Features:
RGTS monitors virtually all network devices and many popular applications.

Notifications: RGTS emails an alert when a critical event occurs in your network.

Policy-Based Provisioning: RGTS will help you define your monitoring policies and then assign them to devices throughout your network. About 2,000 default policy monitoring components are included to speed deployment and ensure industry best practices.

Performance: RGTS stores, tracks trends, and reports on dozens of performance statistics, such as CPU, memory, and disk and interface use. Alerts are generated on threshold violations, with automatic clearing capabilities.

Vulnerability Scanning: RGTS scans and reports on more than 2,000 vulnerabilities across hardware and software configurations.

Software Patch Installation and Management: RGTS scans for missing patches and deploys updates to one or multiple Windows devices. We can manage post-install system reboots to minimize disruption. Our multi-tiered deployment reduces the network bandwidth required to download and install patches. More than 400 products and versions are covered, including Windows, Exchange, SQL Server, Outlook, Microsoft Office, Adobe Acrobat, Firefox, Macromedia Flash, and Apache.

Intrusion Monitoring of login/logout activity by user/device, failed login details, and account modification activity.

Firewall Monitoring and reports on firewall performance, configuration changes, virtual private network issues, and denial-of-service attacks.

Cisco Unified Communications: RGTS monitors Cisco Unified Communications events, services, and performance data with one management tool.

Comprehensive Reports on Performance, Alarms: Reader-friendly, graphics-rich reports e-mailed weekly or monthly. The reports cover all aspects of network performance, alerts, and security and remediation activities. The reports include high-level snapshot summaries as well as detailed drill-down reports on performance metrics and any faults or alarms.

“Once the service has been configured for a client’s network, most of the activity is automated — the monitoring, the performance reports, the alarm emails,” said Nicholas D’Attilo, manager of RGTS’s Network Operations Center. “If we see that someone’s backup didn’t run as scheduled, we’ll step in to run the backup manually and determine why it didn’t run automatically. 

“On occasion there are circuit problems that affect a client’s voice service or Internet service,” Mr. D’Attilo continued. “We’ve called and suggested to the client, or else they’ve called and asked us, and we’ve stepped in to run the voice and services Internet simultaneously on a single circuit until the problem on the other circuit was isolated and fixed.”

Ask RGTS to demonstrate

  • How a network’s components are monitored and managed remotely.
  • How warnings and alarms are displayed and communicated when a network component’s performance threshold is exceeded
  • How a network is tracked over time
  • How weekly or monthly emailed reports present statistics, charts, and in-depth performance details on all network components.


To learn how RGTS’s Network Monitoring service can safeguard your company’s network, call your account representative or call RGTS at 212-282-2200.

 

Smartphones and iPads Shine With RGTS’s Unified Messaging for Voice, E-mail, Fax

April 10, 2012

It’s as though the two were made for each other. For all the convenience of getting all your emails, voicemails, and faxes simultaneously in a single organized list – via Unified Messaging from Rockefeller Group Technology Solutions Inc. – the value is greatest, the ability shines brightest, when you’re on the go, using a mobile device.


And of all the clever things that Smartphones, iPads, and other mobile devices can do, a top-priority feature – the feature that business people rely on most – is being able to get all your emails, voicemails, and faxes simultaneously while you’re on the go. 

Unified Messaging is a feature RGTS provides to all ROCKVoice clients. It’s preconfigured and ready to go, with nothing for end users to install or set up. RGTS’s standard configuration includes voicemail messages sent to both the user’s email account and the user’s desk phone voicemail box. But it’s easy and intuitive to change any of the initial settings for Unified Messaging or even the broader set of ROCKVoice calling features. 

Say, for example, that when you’re traveling, you’d like all your voicemail messages to go only to email and not to your phone. RGTS’s custom toolbar – a simple browser plug-in extension for Microsoft Outlook, Internet Explorer, or Mozilla Firefox – gives you immediate, direct control over numerous service settings with clear, intuitive commands.

Clients can retrieve voicemails and faxes anywhere they can access their email – from their personal computers, laptops, or mobile devices. No special software is required.

With Unified Messaging, you can eliminate the need for a separate fax number. The following capabilities are included:

  • Read fax and voice message information directly from your e-mail inbox.
  • Listen to voice messages with an iPhone, BlackBerry, laptop, or desktop PC.
  • View fax messages with any device that can view PDFs or TIFF images.
  • Forward voice and fax messages to any e-mail address directly from your e-mail inbox.
  • Archive voice and fax messages to any local folder.
  • Listen to, delete, save, and forward voicemails through your PC, smartphone, or iPad.


Migration to VoIP Infrastructure Yields Prized Benefits

RGTS’s newer unified messaging service and its newer service independence from physical locations and specific access devices are prized benefits of RGTS’s infrastructure migration over the past decade. During that time, RGTS has migrated to an open standards-based VoIP (Voice over Internet Protocol) infrastructure. 

RGTS marked a major milestone in this migration in April 2010 with the rollout of ROCKVoice, its new carrier-grade service switching platform, which was designed from the ground up on Internet Protocol and open XML standards (the non-proprietary Extensible Markup Language widely used on the Internet).

 

Heavy IT Project Load? Need To Do More With Less? RGTS’s Tech Staff Augmentation Service Can Help

April 10, 2012

Business is getting busier; you need to attend to it immediately, and you need more IT help right now. But you need to do more with less.


Companies in this familiar situation are finding an excellent fit for their temporary IT needs from Rockefeller Group Technology Solutions’ Technical Staff Augmentation service. 

RGTS technicians and engineers come on site and assist these companies with their network planning, messaging, security, disaster recovery planning, new office PC set-ups, software updates, and hardware upgrades.

The depth of RGTS’s technical expertise, its 27-year track record of customer satisfaction, and its service flexibility combine to give clients an exceptionally high comfort level when they need additional IT support.

Two Brief Case Studies

 

Jaffe & Asher, a law firm headquartered in New York City, now has an RGTS engineer come on site every Wednesday for four hours to assist in a variety of needs that accumulate during the week because of the amount of complex infrastructure upgrades and technological changes the firm is making. The arrangement evolved almost spontaneously, but quite naturally, from a continuing series of specific technology projects that the law firm had assigned to RGTS. 

“Some time ago we met with the client and reviewed the large number of IT projects they were assigning to us,” said Kent Heacock, RGTS director of Account Management. “We recommended that they switch to a fixed number of service hours per month, and we would handle whatever it is they need during our onsite visits. We thought that arrangement would be more advantageous for the client, and they readily accepted.”

The new open-ended arrangement took a brief period to catch on at the law firm, but soon it took off, Heacock explained. “The arrangement morphed into a regularly scheduled four-hour visit every Wednesday,” he said. “During the preceding week, Jeffrey Tseng, the firm’s Director of Operations, compiles a list of matters to be addressed when the RGTS engineer arrives each Wednesday, and everyone there is delighted with the arrangement.”

 

A global investment bank headquartered in Rockefeller Center, which has been an RGTS client for more than 20 years, has enlisted the full-time on-site help of two RGTS technicians for the next five years to assist with the bank’s worldwide migration to a new dedicated VoIP (Voice over Internet Protocol] communications system.

For a little over a year, RGTS has worked with the bank to design, build, and install its new VoIP platform, which is now operational at the bank’s Rockefeller Center headquarters, with redundant servers located in the bank’s remote data centers.

The investment bank is now looking to accelerate its overseas implementation schedule for its new VoIP system, partly because of rising business demands, and partly because the bank would rather not continue to support an aging and sometimes failing legacy communications systems. The bank prefers, instead, to focus its IT resources on its new VoIP platform, and it has drawn upon RGTS’s Technical Staff Augmentation service to help with its accelerated schedule.

Well-Qualified Technical Help on Favorable Terms

RGTS is a Microsoft Certified Partner, and it maintains comparable certifications with numerous other technology companies. Companies calling for RGTS’s Technical Staff Augmentation service are often longtime clients who know firsthand RGTS’s commitment to their satisfaction. 

Because RGTS is willing to tailor its service flexibly on hourly, project, or service-minimum bases, clients easily attain well-qualified technical help they’re confident of on terms they’re happy with.

To learn more about RGTS’s Technical Staff Augmentation service, call 212-282-2200.

 

A Look Back at 2011

December 14, 2011

This past year has been busy and challenging at RGTS, yielding some notable rewards for our clients and for our own operations. We leveraged the efforts and innovations developed in prior years to deliver some significant service enhancements in 2011. And we continue to make progress on further innovations.

 

Offsite Backup and Realtime Continuity Services Moved to Separate Power Grid via Hardened Boston Facility

Earlier this past year RGTS welcomed clients to take advantage of the new hardened facility that RGTS established on a separate power grid in Boston. RGTS relocated the backup and continuity systems for its own operations 200 miles away from the greater New York region, to achieve the enhanced disaster resilience afforded by a separate power grid.

The new Boston facility augments the formidable infrastructure RGTS has long maintained to safeguard its uninterrupted services to clients. Clients themselves can take advantage of RGTS’s Boston facility to establish remote realtime backup and disaster-recovery measures for their own data networks and servers.

In Boston, RGTS provides a secure carrier-grade environment where clients can colocate realtime backups for their mission-critical equipment and applications. At this facility, clients can cross-connect with more than 45 service carriers.

RGTS’s Boston facility is housed within a specially designed and hardened data center – the largest carrier-neutral data center in New England, which boasts 100% uptime over its 11-year operating history. More than 150 service tenants are colocated here, including more than 45 carriers delivering fiber-optic services. More detailed information is available from the online article we published earlier this year.

 

Clients Migrate to ROCKVoice VoIP Service Platform

Throughout 2011, we’ve undertaken a steady migration of clients over to the new ROCKVoice VoIP (Voice over Internet Protocol) service platform that we launched in 2010. ROCKVoice is a carrier-grade service switching platform designed from the ground up on IP (Internet Protocol) and open XML standards (the non-proprietary Extensible Markup Language widely used on the Internet). ROCKVoice delivers a new standard of performance and direct client control for VoIP, data, and multimedia services. The VoIP services are elegantly integrated with personal computers, and they are exceptionally flexible, versatile, and powerful. 

Because the new ROCKVoice system is native to Internet Protocol and to open XML standards, it is unimpeded by the proprietary constraints of any one manufacturer. It is especially effective when you have multiple office locations, want to take broad advantage of VoIP capabilities, or want to adopt new innovations from third-party vendors throughout the technology industry.

 

RGTS Deemed Best Qualified for Leading Newspaper's Critical Nationwide Cutover Project

We received a special honor in 2011 when the publisher of America’s most widely circulated daily newspaper chose RGTS to handle the cutover to a new transport service provider, XO Communications, for the news publisher’s nationwide voice and data traffic. 

The cutover was especially complex and critical: In order to produce 1.8 million newspaper copies per day and to publish its online news portal 24/7, the publisher depends on huge volumes of phone calls and time-critical text, photos, charts, and graphics, which it channels among its 53 offices and printing sites across the country and its headquarters outside Washington, DC.

To plan and carry out the publisher’s cutover to its transport service, XO Communications, one of the nation’s largest transport services, recommended RGTS and introduced us to the publisher. The XO Communications team had prior experience working with us and felt that we had the best expertise, resources, and customer service commitment to undertake the critical cutover project. 

After the project was completed, we were delighted to receive hearty thanks and commendations from both the publisher and XO Communications.

 

Future Innovations Developing in RGTS Pipeline Early Insights Available Now on Twitter

As we’ve done continuously for nearly three decades, we’ve made important progress this past year on a variety of innovations and service enhancements in our development pipeline. But something new we started this year — our Twitter page — offers some early insights that may be of special interest to you. As RGTS engineers and technicians develop and test numerous new applications for our services and operations, they’re constantly trolling the development, convergence, and market introduction of technology innovations around the globe. Now, when they come upon something online or in their development work that may be useful to you right now, they can share it with you through RGTS’s Twitter postings.

 

Looking Forward to 2012

We look forward to serving you in the coming year, and we have plenty of reasons to anticipate 2012 will be another good year. We at RGTS thank you for the opportunity to serve you, our clients, through 2011, and for the strong support we’ve enjoyed from you over the years. 

 

A Major International Publisher Calls on RGTS For Nationwide Cutover to New Transport Service

October 4, 2011

RGTS Deemed Best Qualified for Critical Nationwide Project


A major international publisher, decided earlier this year to switch to XO Communications for nationwide transport of critical voice and data traffic.

It was a big switch, and a big decision made carefully, cautiously. In order to produce 1.8 million copies of America’s most widely circulated daily newspaper, and to publish its online news portal 24/7, the client channels large volumes of phone calls and time-critical text, photos, charts, and graphics among its 53 offices and printing sites across the country and its headquarters outside Washington, DC. 

The big switch was complex, and critical as well: the client absolutely depends on its communications network for its high-profile operations. Any disruption would risk front-page consequences.

To plan and carry out the actual cutover to its transport service, XO Communications, one of the nation’s largest transport services, recommended Rockefeller Group Technology Services Inc., and introduced RGTS to the client. The XO Communications team had prior experience working with RGTS and felt that RGTS had the best expertise, resources, and customer service commitment to undertake the critical cutover project.

Ray Cirasa, RGTS director of project management, and Dan Gallagher, RGTS senior vice president, visited the client’s headquarters in Tysons Corner, Virginia, several times to discuss the cutover project and outline the safest, surest approach.

RGTS project manager Steve Randolph and engineers Nick Vermeer and Eugene Lange followed up in New York, first developing a general template of synchronized and sequenced technical procedures, and then customizing the template to match the specific details unique to each of the client ‘s 53 outlying locations.

 

 

The outlying locations were cut over one at a time. The legacy transport service was disconnected; the new XO Communications’ transport service was connected; the router at the given location and the router at the client ‘s Virginia headquarters were reconfigured to accept the change; and the new service configuration was tested and verified. 

Transport service had to be maintained at each location for the duration of its router reconfiguration and circuit cutover. Each location used its backup router and service at reduced bandwidth. 

 

 

To minimize the duration of service dependence on the backup system, RGTS coordinated and synchronized specific tasks among its field technicians at the given location and at the client ‘s headquarters, while Randolph, Vermeer, and Lange worked from RGTS’s Network Operations Center in New York to reconfigure the routers and monitor the entire process via the client ‘s backup service.

Because of the meticulous planning and preparations beforehand, the cutover at each of the client ‘s 53 sites typically lasted 60 minutes or less, and each one was scheduled for a date and time that would pose the least inconvenience. The nationwide project began in Houston on June 23; the last location, in Seattle, was cut over on September 12. the client and XO Communications were delighted with RGTS’s performance, and both indicated interest in additional services from RGTS.

Via Twitter: Instant Access to Diverse RGTS.com Resources, Plus Valuable Online Resources Recommended by RGTS’s Technology Experts

October 4, 2011

Rockefeller Group Technology Services Inc. is now on Twitter.


It’s another way for our clients, partners, and friends to access the many resources available at RGTS.com. Some are as new as the latest Tweets; others have been proving their value for good while.

And, because RGTS staff members track technology and communications developments closely, RGTS’s Twitter page is a great way for them to alert you to the many useful insights, tips, and resources they come upon online. Follow us here.

Share the Wealth and Reward Your Company

June 30, 2011

RGTS’s “Show Me The Money” Sales Referral Program Offers Three-Way Rewards


It’s something to talk about when Rockefeller Group Technology Solutions Inc. delivers exceptional services and gives your company special advantages.

Now there’s an additional reason to let business friends and associates in on the advantages you enjoy with RGTS services: It can bring money back to your company – up to $10,000 in service credits. Now that’s sharing the wealth.

By recommending RGTS voice, data, cabling, and other services, clients can earn credits toward their existing RGTS accounts for all qualified referrals that result in new sales of RGTS services.

Once a referral is received from an existing client, RGTS manages all the details of establishing a service agreement with the new client and crediting the existing client’s account for the successful referral.

Making a Referral to RGTS Is Easy

  • Submit a completed Referral Form online with the necessary information, linked from the bottom of RGTS’s Sales Referral Program – Terms & Conditions webpage.
  • RGTS will review the referral information, determine whether the referral qualifies for the program, and notify the client of its determination within five business days.
  • If the referral is qualified, an RGTS account executive will contact the referral. Referrals are good for six months from the date received.
  • If the referral agrees to purchase RGTS services, RGTS will handle the contractual documents, service provisioning, and billing.
  • Clients are eligible for account credit only when referrals are initiated using the RGTS Partner Referral Form and result in an approved purchase.
  • RGTS will apply any referral credit earned within 60 days after it receives initial payment from the new client.

For More Referral Program Information

The foregoing is only a summary of RGTS’s Sales Referral Program. For a complete description, please see RGTS’s Sales Referral Program Terms and Conditions. For additional information about the program, please call your account executive, client advocate, or RGTS at 212-282-2200. Outside of New York City, call 800-699-9199. Ask for Sales Management.

 

To Survive a Disaster in New York, Colocate Mission-Critical Backups in Boston

June 30, 2011

Offsite Backup and Realtime Continuity Services Available from New RGTS Hardened Facility in Boston. Specially Designed Boston Facility Is on Power Grid Separate from NY


If a power outage or some other disaster struck your building or Manhattan, for a few minutes or for a month, would your company lose its data or its ability to communicate and operate?

If you’re in doubt, check with Rockefeller Group Technology Solutions Inc. RGTS has now established a hardened remote colocation facility 200 miles from midtown Manhattan, in Boston.

The new Boston facility augments the formidable infrastructure RGTS has long maintained to safeguard its uninterrupted services to clients. Clients themselves can take advantage of RGTS’s Boston facility to establish remote realtime backup and disaster-recovery measures for their own data networks.

In Boston, RGTS provides a secure carrier-grade environment where clients can colocate realtime backups for their mission-critical equipment and applications. At this facility, clients can cross connect with more than 45 service carriers.

RGTS’s Boston facility is housed within a specially designed and hardened data center – the largest carrier-neutral data center in New England, which boasts 100% uptime over its 10-year operating history. More than 150 service tenants are colocated here, including more than 45 carriers delivering fiber optic service. The exhaustive reliability and security installations of this facility are summarized down below.

Flexible Service and Support from RGTS

From simple backup systems to well-defined comprehensive disaster recovery solutions, RGTS provides flexible colocation services tailored to your company’s needs. RGTS’s service consultants, engineers, and technicians are available to guide and support clients as needed through all phases of remote colocation service design, setup, and operation monitoring.

Choices for Cabinets and Cages: RGTS can customize your equipment housing:

  • RGTS-supplied full-size cabinets
  • Custom cages built to client specifications


RGTS cabinets are designed for colocation and are sized to handle most original manufacturers’ equipment.

Horizontal Backbone Access: Horizontal backbone distribution is readily available for easy demarcation interconnection.
Carrier-to-Carrier Connectivity: fiber splice supporting OC192, DS3, OC3, OC12, and OC48.

Carrier-to-Enterprise Connectivity: diverse services and options, lit and dark fiber options, Fast E and Gig E, voice and T1.

Disaster Resilience Standards Raised Continuously at RGTS

As the technology company that more than 500 other companies depend on for their communications, Rockefeller Group Technology Solutions Inc. has made disaster resilience and recovery a top priority since the company was founded in 1984.

The 9/11 terrorist attack in 2001 and the 2003 blackout across the Northeast heightened awareness among virtually all companies of the need to protect their data and continuing operations. Those events and others in recent history presented dangers previously unimagined for most company operations.

While working continuously since 1984 to enhance its disaster resilience – primarily through remote redundant infrastructure installations – RGTS has applied new technology developments at every opportunity to serve its reliability objectives. Scenarios for recovery from a service line break, which were once measured in minutes or seconds, are now measured in milliseconds – too quick to interrupt a phone call or a data stream.

More recent technology developments involving Internet Protocol (IP), transport bandwidth, and data storage have converged to enable RGTS to replicate and operate all of its services remotely, initially within metropolitan New York, and now from a hardened facility on a separate power grid in Boston.
 

Boston Data Center Profile

Building Highlights

  • Intersection of all major fiber loops
  •  20 MW of reliable power (master planned at 40 MW)
  • No power outages in over 10 years since inception
  • Secure underground loading facilities

Electric Power

  • Delivered through a network grid system fed by multiple substations
  • 8 primary power feeders with 2 diverse entrances and network architecture
  • Enters at 13,800V, transformed to 480V distributed by 12 busways
  • Feeder routes are all underground
  • 20 MW from eight 2,500kVA transformers

UPS / Generator Power

  • Uninterruptible power source
  • Multiple UPS Systems: static/battery, static/flywheel, rotary; 10.2 MW total
  • N+1 Configurations
  • Four 750kVA modules with mechanical batteries (electro-magnetic flywheel)
  • Three rotary UPS systems supply 3.9 MW
  • 24 rooftop generators (N+1 systems)
  • 88,000 gallon diesel fuel storage
  • Two-hour extra fuel delivery

Cooling – Multiple Independent Systems

  • Chilled water
  • Closed-loop glycol
  • Refrigerant
  • All components are N+1
  • High density supports up to 38kW per rack and 500 watts/sq ft

Fire Protection

  • Dry pipe, pre-action sprinkler system with cross zoned detection
  • Very early smoke detection alarm (VESDA)
  • FM-200 systems

Connectivity

  • More than 45 colocated carriers deliver fiber
  • 11 dark fiber providers
  • 8 diverse fiber points of entry located throughout the building’s 2.5-acre footprint
  • 2 diverse and secure riser shafts on opposite sides of the building distribute fiber to all floors
  • Carriers designed network backbone into building, using underground conduit and ducts

Cross Connect Room

  • Carriers and providers extend their networks to an owner-managed Cross Connect Room, allowing secure interconnection of networks without the expense of conduit builds
  • Carrier-to-Carrier connectivity: fiber splice supporting OC192, DS3, OC3, OC12, and OC48
  • Carrier-to-Enterprise connectivity: diverse services and options, lit and dark fiber options, Fast E and Gig E, voice and T1
  • Circuits are delivered quickly through CCR
  • Multiple providers allow for true network diversity
  • Build-out options allow physical diversity

Data Center Monitoring

  • Managed 24/7 by onsite personnel and remotely through the building management system
  • Alarming
  • Temperature
  • Power trending
  • Scheduling
  • Custom sequencing
  • Multi-tier notification
  • Change management
  • All alarms and responses are captured in an OSS System, creating a time-stamped trail

Building Security

  • One pedestrian entrance with physical security 24/7/52
  • Multiple on site security guards 24/7/52
  • 70+ motion activated security cameras
  • Biometric and proximity card access control
  • Wedge barrier restricts vehicle traffic
  • SAS 70 Type II certified

 

Cloud Computing From RGTS

March 25, 2011

A New Operating Model to Cut IT Costs, Tighten Security, and Unleash New Possibilities.


If you’ve wondered lately about the possibilities of cloud computing for your company, the prospects are getting clearer and brighter: Rockefeller Group Technology Solutions is developing a solid, robust — and private — cloud computing solution for its clients. The new service will be available after thorough testing is completed.

Cloud computing marks one of those rare departures from the familiar realm of technology improvement, where components like PC processors, memory chips, and hard drives become faster, bigger, and cheaper, but remain fundamentally the same.

Cloud computing, by contrast, is an entirely new and different way of operating. It liberates a company from geographic anchors, capital outlays, and numerous operating expenses associated with computers and data files.

What Is Cloud Computing?

Instead of continuing to buy, build, protect, maintain, and upgrade an IT infrastructure of network servers to meet your company’s current and anticipated needs, you buy only the end result — reliable, secure storage and access for files and applications. You use RGTS’s infrastructure instead, and you access it over secure Internet connections, from the office, from home, from anywhere the Internet can be reached.

It’s akin to buying supplied electricity and paying only for the power you actually use, without having to generate anything, without having to build, operate, and safeguard your own power plant or power grid.

If suddenly your company needs 10 times the data storage or throughput capacity, it’s there waiting for you; it’s nothing you have to provide for, budget, or worry about. If suddenly your company needs to scale back, there’s no capital investment to be discarded.

Enterprises-Level Performance from RGTS

By using RGTS’s carrier-grade infrastructure, which is monitored around the clock by RGTS’s engineering staff, clients will be able to achieve a level of computing access, security, and disaster resilience that is ordinarily limited to very large enterprises with extensive IT departments. The servers in RGTS’s New York data center have realtime backups in a remote data center 200 miles away on a separate power grid. This assures protected storage and uninterrupted, secure access over the Internet during even the most severe disasters

RGTS will apply its high bandwidth infrastructure to provide clients with dedicated connections to its private cloud. This will yield performance superior to public cloud services, such as those from Amazon or Savis, where customers must use public Internet paths to connect to their files and applications.

If you have mobile or remote users, they can use PCs or smartphones to connect to their applications through a secure VPN from anywhere in the world.

For its cloud computing solution, RGTS will provide clients with the same high level of service, expert guidance, and support that set all RGTS services apart. This expertise and support from RGTS is especially helpful for small- and medium-size businesses with limited IT staff and resources. RGTS minimizes the set-up and management complexities, putting sophisticated, tailored cloud computing in easy reach.

Cost-Cutting Efficiency of the Cloud

Companies typically use only a small portion of their IT infrastructure’s capacities, which are usually designed to meet peak-demand levels and to anticipate future needs. The inevitable upshot is inefficient underuse of the IT capital, staff time, electricity, and cooling expended. By moving to cloud computing, companies can gain significant cost savings because all the expenses involved are applied far more efficiently, and because greater economies of scale are achieved.

Cutting costs, improving reliability, and tightening security are good reasons motivating companies to switch to cloud computing. But those reasons remain in the familiar realm of same-only-better business operations.

The Biggest Dividend: New Possibilities

The big departure to a new realm and the biggest dividend cloud computing offers is the radical way it changes and simplifies a company’s operations. It opens up whole new possibilities for running your business.

Consider for example: How expensive, time-consuming, and difficult is it under current practices to open a regional office? And how much cheaper, quicker, and easier would it be if IT infrastructure were eliminated entirely from the equation? Cloud computing could shift the tipping point between “No, we can’t afford it” to “Yes we can.”

Better still, if IT infrastructure needn’t be factored, then is opening a new regional office simply a yes-or-no decision? Would it be possible and more desirable, instead, to set up new regional operations in a short-term furnished business center and see how well the new region fares? In addition to shifting the tipping point of many yes-or-no business decisions, cloud computing can also yield new flexibility, opening new avenues that never existed previously.

If you’re pondering who gets the new office once the old server closet is cleared out, how much the monthly electric and cooling bills might drop, or how next year’s equipment budget might be trimmed, then you’re thinking in the same-only-better realm. That’s good. But a new realm, new operating possibilities, and bigger dividends will surely follow as well.

 

ROCKVoice - A Nimble New Platform For VoIP Services and Client Control

April 22, 2010

RGTS's client companies and their employees now have at their disposal a whole new standard of performance and direct control for VoIP (Voice over Internet Protocol), data, and multi-media services.


This new standard arrives with RGTS's April 2010 rollout of ROCKVoice, its new carrier-grade service switching platform -- designed from the ground up on IP (Internet Protocol) and open XML standards (the non-proprietary Extensible Markup Language widely used on the Internet). The VoIP services are elegantly integrated with personal computers, and they are exceptionally flexible, versatile, and powerful.

A Quick Sampler of What Users Can Do

  • Visit any webpage in Internet Explorer or Firefox and right-click on any phone number displayed to dial it.
  • Click on any name in your Microsoft Outlook address book to dial the number. Click on a group list to start a conference call.
  • Receive voicemail messages as e-mailed audio messages, by phone, or both.
  • Take your IP softphone home or on the road with you. Your office phone number and all your voice features can travel with you and function anywhere there is a good Internet connection.
  • While your phone rings with an incoming call, you can view the name and number of the caller on your computer screen.
  • Use Internet Explorer or Firefox to view detailed call logs and to turn on or off numerous features, such as call forwarding or simultaneous ringing on multiple phone numbers,for cell phones, office assistants, home phones, etc.
  • Use a public PC at an airport or your own laptop anywhere there's a WiFi connection to log on and reconfigure your voice features at will.
  • Software plug-ins for Outlook, Explorer, and Firefox add a ROCKVoice toolbar to those popular applications. You can use the toolbar to dial with a single click, hang up, and configure voice features without ever having to touch your phone.

For Client Companies, More Control, More Options, Flat-Rate Pricing

ROCKVoice comes with new flat-rate pricing plans that include unlimited local and national long-distance voice service, Internet access, and dozens of sophisticated calling features.
When it comes to modifying phone features and privileges for individual users, client companies can choose to do it themselves or have RGTS do the honors at no additional charge.
A client administrator can easily assign an array of features and privileges to a user via Internet Explorer or Firefox. Thanks to service templates with pre-configured features (which administrators can modify and save at will), the process takes only minutes.

Voicemail messages can be handled to suit a company's specific policies and preferences for security and back-up. A company's incoming voicemail messages can be stored on RGTS's servers until the individual users delete them. Alternatively, all incoming voicemail messages can be forwarded to a client company's own servers, with no storage on RGTS servers.

Open XML Standards Eliminate Constraints, Reduce Costs

RGTS's new ROCKVoice switching platform runs in parallel with the sophisticated Avaya 8710 service platform the company launched in 2005. Both switching systems have redundant servers, trunk lines, gateways, and paths to PSTN (Public Switched Telephone Network) central offices. Both systems enjoy the same exceptionally high level of quality and reliability.

The new ROCKVoice system presently serves only a handful of RGTS's 500+ client companies - clients who signed on as beta testers from November through March, in advance of the formal April 2010 rollout. But RGTS anticipates that over time, the new system will grow to match and then overtake the service load of the Avaya system.

RGTS's decision to build and launch the new parallel ROCKVoice platform was a long-term strategic move to take more efficient advantage of proven IP technology and open XML standards. With this new platform, RGTS breaks free of various operating and service constraints posed by the proprietary Avaya system. Now RGTS is better positioned to adopt new innovations quickly and cost-effectively from third-party vendors throughout the technology industry.

RGTS has been using its formidable Avaya platform effectively to deliver IP voice, data, and multi-media services, and RGTS anticipates continuing that path in the years ahead. Both RGTS's Avaya platform and its new ROCKVoice platform are hosted services that compare favorably to services provided through on-premises or client-owned PBX equipment. RGTS's hosted solutions are considerably faster and easier to implement, and they relieve clients of the burdens of capital investment and the inevitable obsolescence of equipment and software. RGTS also frees clients from system maintenance, troubleshooting, upgrading, and management staffing.

Because RGTS's new ROCKVoice system is native to Internet Protocol and to open XML standards, it does the job more readily and efficiently than RGTS's Avaya platform in many instances - especially where clients have multiple office locations or where clients want to take broad advantage of VoIP capabilities.

4-Digit Dialing? No Longer a Large-Enterprise Problem

One example of a service constraint that the new ROCKVoice system eliminates: In many instances, it is now no longer a problem for a larger enterprise company to have internal 4-digit dialing across multiple locations and multiple branch exchanges (the first 3 digits of a local phone number). For example, internal 4-digit dialing is now readily available for a large company that has phone numbers 555-0001 through 555-1999 and 282-4700 through 282-5399. In this example, none of the final four digits overlap. The architecture of RGTS's new ROCKVoice system allows the company's service infrastructure to grow more nimbly with clients' needs and their geographic expansions. The new system also enables RGTS to be a wholesaler to technology service providers/resellers of voice, data, and Internet access services, adding yet another level of performance for RGTS to bring to its existing clients.

"We're very pleased to launch this new system," said John Tarduno, president and CEO of RGTS. "We're very confident of its many immediate benefits and of the advantages it will provide in the years ahead for our clients and for our service operations."