If a Service Disaster Strikes Your Location...
Get Around It By Redirecting Incoming Calls to Another Location or Device.
When a fire melted cables inside a manhole at 38th Street and Madison Avenue October 4, thousands of businesses and residences in the heart of the city were left without landlines, Internet access, and fax machines. Four days after the fire, Verizon estimated that as many as 10,000 customers were still without service as repair work continued. For many businesses, the recent disruption underscored the need for disaster contingency plans.
Custom Redirect Service, a call management service available to all RGTS clients, allows all incoming calls to a group of pre-selected directory numbers to be rerouted to another location or device of your choice in case of an emergency or communications failure resulting from cable cut, fire, flood, loss of a Direct Inward Dialing (DID) trunk group, or other disruption.
Once it's configured, the Custom Redirect Service can be activated or de-activated in an instant by an authorized person using a cell phone.
Custom Redirect Service enables you to develop effective contingency plans to ensure your customers can get through.
You can redirect voice calls to pre-selected numbers based on your defined criteria, which may include but are not limited to:
• Selecting call destinations by time of day, day of week, or day of year.
• Passing through an Auto Attendant.
• Splitting calls on a percentage basis among multiple destination numbers.
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