Leveraging Assets: Extend Your Desk Phone to Your Cell Phone
Have All Office Calls Ring Simultaneously.
On your desk phone and your cell phone you might prefer to give out just a single phone number where you can be reached, rather than give out an office number and a separate cell phone number. Now a new solution is available to increasing numbers of RGTS clients through Avaya's “Extension to Cellular” software. There’s no setting or canceling any Call Forwarding feature every day. Simply answer whichever phone is convenient – desk or cell – any time of day or night, anyplace in the world where cellular service is available. The Extension to Cellular works with all major cellular standards, such as TDMA, CDMA and GSM. Because RGTS's system continues to support all your calls (rather than forward some calls to your cellular service provider), there are additional advantages to this solution. If you are not available, your calls will follow your desk phone's coverage path – avoiding many, unanswered rings. Extension to Cellular supports a centralized voice mail option, so messages can be easily retrieved from a single voice mailbox. And it automatically extends to your cell phone many of the features delivered to your desk phone, such as Call Forwarding and Conference on Answer. To find out about availability and pricing, call your RGTS Client Advocate.
Stay Connected If a Service Disaster Strikes Your Location, Get Around It By Redirecting Incoming Calls to Another Location or Device When a fire melted cables inside a manhole at 38th Street and Madison Avenue October 4, thousands of businesses and residences in the heart of the city were left without landlines, Internet access, and fax machines. Four days after the fire, Verizon estimated that as many as 10,000 customers were still without service as repair work continued. For many businesses, the recent disruption underscored the need for disaster contingency plans. Custom Redirect Service, a call management service available to all RGTS clients, allows all incoming calls to a group of pre-selected directory numbers to be rerouted to another location or device of your choice in case of an emergency or communications failure resulting from cable cut, fire, flood, loss of a Direct Inward Dialing (DID) trunk group, or other disruption.
Once it's configured, the Custom Redirect Service can be activated or de-activated in an instant by an authorized person using a cell phone.
Custom Redirect Service enables you to develop effective contingency plans to ensure your customers can get through.
You can redirect voice calls to pre-selected numbers based on your defined criteria, which may include but are not limited to:
• Selecting call destinations by time of day, day of week,
or day of year.
• Passing through an Auto Attendant.
• Splitting calls on a percentage basis among multiple
destination numbers.
To learn more about Custom Redirect Service, call your RGTS Client Advocate.
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